What should I expect from a Wonderfully?

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Frequent Questions What should I expect from a Wonderfully Cleaning?

Our experienced eco-Cleaners will come clean your home for the time that you select. All of our cleaners are fully vetted and must pass rigorous cleaning exams. Take a look at this list of what’s included in your cleaning. You can also let us know about any special requests when you book. Payment is made online at the time of booking.

Do I have to be home during my cleaning?

The property must remain vacant while we are working. Make sure to leave the key in a safe place or with the front desk so our cleaners can get in right away. We always double check these things before we lockup. We understand that the security of your home is extremely important, and we consider it our number one priority.

If I'm not supposed to be there, then how will the cleaners get into my home?

Most of our recurring clients have provided us with keys to their homes. Your keys will not have any identifying information on them and will be stored in a bio-metric safe. You can also hide a key. Billing starts when we arrive at the main entrance of the building. We will not issue a refund for missed appointments or lockouts, but will issue a credit of $50 towards your next booking. We highly recommend that you provide us with keys.

What do I need to provide the cleaners?

You need only to provide easy and quick access to your home - this may include parking arrangements. If you would like us to use your vacuum (most clients prefer this) please leave it in the kitchen. It would be appreciated if you put away personal items, such as children's toys, mail, and laundry.

How many staff members do you assign to a job?

To ensure efficiency, Wonderfully Clean staff members typically work in teams of two. However, more than two cleaners may be assigned for a particular job, due to the size of the location being cleaned. We will make every effort to assign the same team for each visit to a particular location.

Will someone come to my house before the cleaning to give me a price quote?

No, you can get an instant price and time estimate online for a property of your size. Fees are based on the size and conditions of your home and standard times it takes to clean. When you receive this initial estimate, it is based on hundreds of properties similar to yours.

On rare occasions some properties require additional time beyond what is typical. Please be honest with yourself about the conditions of the property when you book, as we are only able to work for the time that you selected.

Can I schedule Wonderfully Clean to come once a month?

We offer four options.
One time.
Every week.
Every two weeks.
Every four weeks.

Do you clean on holidays?

We do not skip cleaning days that fall on holidays, with the exception of Thanksgiving, Christmas and New Years Day.

I live in Haleiwa. Will you still come to my home and clean it?

Unfortunately, not at this time. We only service the following areas: 96801, 96802, 96803, 96804, 96805, 96806, 96807, 96808, 96809, 96810, 96811, 96812, 96813, 96814, 96815, 96816, 96817, 96818, 96819, 96820, 96821, 96822, 96823, 96824, 96825, 96826, 96827, 96828, 96830, 96835, 96836, 96837, 96838, 96839, 96840, 96841, 96842, 96843, 96844, 96845, 96846, 96847, 96848, 96849, 96850.

Can you do my laundry?

Unfortunately, we do not wash clothes.

Can you clean my outdoor lanai or backyard?

At the moment, we’re only able to clean the interior of properties and will not clean outside walkways, windows, decks, or balconies.

Do you clean offices?

We clean downtown honolulu offices on a case-by-case basis. Those cleaning hours are based on availability between 7pm-4am. If you’re interested, please email commerical service.

I’m getting a move-in or move-out cleaning. Does my place need to be empty and vacant?

Yes. Please make sure all your rooms and cupboards are empty before the team arrives. This way, we can make sure to thoroughly clean every nook and cranny. We will not disturb any cupboards that still have items in them. For safety reasons, we do not move the oven or fridge to clean under them. The property much remain vacant while we work.

Do you clean windows and carpets?

We do not clean carpets or any upholstery stains, and we clean window interiors only. For move-out cleanings, be sure to schedule the arrival of your carpet cleaning company after we finish.

What if something breaks?

We understand that it is a privilege to be in your home, and we are always careful with your belongings. Our highly trained staff is skilled at handling fragile items. On rare occasions, however, it is possible an item may get broken. To ensure that you and your property will be protected, we do carry liability insurance. In the event that an object is damaged, please notify us within 24 hours.

What should I do with my pets?

We will always be mindful of pets kept on your property, but we cannot be held responsible to watch them while the service is being performed. It is best to secure your pet in a location that you do not want us to clean. We will clean up pet hair, but we will not clean out litter boxes or cages. We are also unable to clean upholstery, carpet stains or pick up actual pet waste.

What products do you use to clean my home?

We only use eco-friendly cleaning products, which are not typically available to general public, as well as old school approaches like citrus scented vinegar.

How long does it take for you to clean a home?

We typically work in teams of two and the time that you selected to complete the job is based on two people. If more team members are working, then the job will be done quicker. If there is more work to be done than what you've selected, and we have availability, you are welcome to purchase additional time.

What happens if I walk in on the cleaning? What should I do?

Please be careful! Let one of us know you are there immediately. Floors could be wet, or surfaces could have chemicals on them. The property must remain vacant while we work.

Which payment methods do you accept, and how do I make a payment?

Appointments are secured and paid for with the credit card on file before we arrive. Occasionally properties require additional time beyond what you selected. If you approve further work and we have schedule availability, you will pay the difference at the time of cleaning with cash or the credit card on file will be immediately billed. We only accept cash or credit cards (no checks).

Will my price be the same every time?

Our prices are based on our initial visit to your home. We reserve the right to charge for unexpected conditions and guests. If a permanent change in your rate is necessary, we will contact you. Should you foresee us needing additional time to clean your property due to a temporary condition, please let us know at least 24 hours before your scheduled appointment.

What if I need to cancel an appointment?

If we receive less than a 48 hour cancellation or reschedule notice, or are unable to gain access to the property within 20 minutes of our arrival no refunds will be made and a $50 credit will be applied towards your next service.

If I am unhappy with a cleaning, what do you do?

We want happy customers, so if for any reason you are not satisfied with the service provided, please contact us within 24 hours. We cannot issue refunds for service performed, but we will work together to fix the problem.

Is it okay if I leave a tip for the cleaners?

Yes, it is always appreciated.